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 Ordering-Delivery-Shipping
Placing An Order
You can place an order using the secure on line service shopping cart. We accept credit and debit cards, PayPal and cheques. Send an email for a quote, or place an order by telephone. Custom orders always welcome.

Please note that our products are not toys and are not suitable for children under 14. Mats contain paint, resin, scatter materials such as flocks that some people may be allergic to.

Delay to dispatch Normally 3 Weeks
Due to demand orders are 7 week behind
Items are made to order - most items are not stock so this means that there is a lead-time. When you place an order you are commissioning work to be done. This means you have to wait. This may increase at peak times such as Christmas.

After placing an order what happens?  
You will receive an email when the order/s goes into production this will happen about a week before order is dispatched, for a large order this may be 2 weeks. A second email is then sent when item is dispatched. (See note on UK carrier service).

Shipping - UK
You can select one of two options when ordering.
Option 1: GPO Royal mail parcel service 2-3 days most areas of the UK.
FREE OVER £250.00

Option 2: Courier service. Recomended for large orders as this service can work out cheaper and all mats are sent in tubes. However if you are not at home and the driver is unable to deliver you will be charged a further £12.00. We do not wish to be charged and we do not want you to be charged, to avoid this we can:
1.  Give the driver your daytime telephone number
2.  Deliver to a work address
3.  Give a note to the driver to leave goods in a shed or with a neighbour.
FREE OVER £170.00

Shipping - Internationally
Service is royal mail airsure service and international air parcel service. These items are tracked and insured against loss or damage. Items are shipped in a box as a 90cm size limit applies to standard parcels. To send a mat in a tube up to 1.5m is typically £50.00 and is not necessary in our view as the mat will flatten out and a tube for storage can be obtained much cheaper locally.   

We can arrange for a next day delivery service - Saturday morning delivery, international 48-hour service but you will need to arrange this with us beforehand and you may be charged a premium.

Order collection UK
You can avoid postal charges if you collect direct from the workshop in Suffolk, UK.

Returns Policy
We hope you will be happy with your purchase. However if you are not, please be aware that you have the right to cancel the contract between us. To cancel you will need to send us a cancellation notice, preferably in the form of a letter or email. Please send any such notice, stating clearly your full name and address, the order number and relevant details of your purchase, and that you wish to cancel the contract, to the address below:

Terrain Mat
15 Sawyers
Elmsett
Ipswich
Suffolk      IP7 6QH
UK

Telephone: 01473 658840
International +44 1473 658840
Email: terrain_mat@tiscali.co.uk

Your right to cancel the contract exists from the moment that you purchase your goods until the expiry of seven working days beginning with the day after you receive the goods. We will require the return of any goods that are the subject of a cancellation notice in good condition and at your cost. We recommend that you use registered post or recorded delivery when returning goods. On receipt of the returned goods, and within 30 days of you giving your notice of cancellation, we will reimburse without charge, any sum that you have paid for the goods (excluding shipping and handling).Your statutory rights are not affected.

Privacy Policy
We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

 




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Telephone orders accepted

UK 01473 658840

International 44 1473 658840